Terms of service.

Last updated 14 October 2026

These are our launch-period terms. They will be replaced by full terms, reviewed by our lawyers, before paid plans open. We'll tell every account holder by email before that happens.

Who we are

RoomFlow is operated by RoomFlow by Made By Joe Ltd, a company registered in England and Wales (company number 08349127), registered office 38 Boscombe Road, Blackpool, FY4 1LW.

Using RoomFlow

RoomFlow is a music service for businesses. By creating an account you confirm you are at least 18 and are acting on behalf of a business that you're allowed to sign up for.

• Each venue or zone may play on one device at a time. Starting playback on a new device stops the previous one.
• You may play RoomFlow to customers and staff inside your own premises.
• You may not record, download, rebroadcast, stream online, sell, or use RoomFlow music in videos, podcasts, adverts or any other product.
• You may not try to get around playback limits, scrape the service, or interfere with how it works.

Music licensing

RoomFlow does not currently confirm that using our service removes the need for any music licence. You remain responsible for holding whatever licences your business needs. Our current position is set out on our music licensing page.

Free trial and payment

New venues get a 14-day free trial. We don't take card details during the trial and nothing is charged automatically when it ends — playback simply pauses until a paid plan is available to you. Prices are shown on our pricing page and exclude VAT.

Availability

We work hard to keep the music playing, but we can't promise RoomFlow will always be available or free from interruptions. Stations and tracks change over time, and we may remove any track at any moment — for example, if a rights question is raised about it.

Ending your account

You can stop using RoomFlow at any time. To close your account and delete your data, contact us. We may suspend accounts that break these terms, and we'll explain why when we do.

Our responsibility

Nothing in these terms limits liability that can't legally be limited, including for death or personal injury caused by negligence, or for fraud. Otherwise, we are not responsible for indirect losses or lost profits, and during the free trial our total liability to you is limited to £100.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute.

Questions

Get in touch — a person will reply.